Our People

At Allowah, we’re more than a service provider.

We’re a community of passionate, skilled, and compassionate people working together to support children and young adults with disabilities and healthcare needs. Every team member plays a vital role in creating a safe, fun, and supportive environment for the children and families we serve.

From our executive leadership to our nurses, support workers, educators, therapists, administrators, and volunteers, meet the people who make Allowah a truly special place.

Support Services Team

Our Support Workers are at the heart of daily life at Allowah, helping our clients thrive, grow, and enjoy life in ways that matter to them.

Maura leads our Support Services Team with Mairi and Mona. Allowah’s support workers play a crucial role in helping clients thrive, enjoy life, achieve goals and make friends. They provide a wide range of support tailored to the unique needs of each client, including assistance with daily activities, recreation, companionship and emotional support. Allowah’s support workers also help clients achieve their goals by facilitating access to community activities, education and therapeutic services. Their dedication and compassion make a significant difference in the lives of children and young adults at Allowah.

Mona Bolt

House Manager

Mona is committed to ensuring that children and young people at Allowah receive excellent, person-centred care. As House Manager, she oversees daily operations, supervises Support Workers (excluding the Social Engagement and Program Coordinators), and ensures compliance with policies and procedures. Mona also manages staff onboarding, rostering, payroll sign-off, and training compliance, and acts as a central point of contact for internal and external stakeholders. She works to maintain a seamless support experience within a warm, home-like environment.

Mairi Armour

Programme Coordinator

As Programme Coordinator, Mairi is responsible for the development, maintenance, and delivery of programs for clients. She provides guidance and support to Support Workers in the implementation of these programs and may also act as a Key Worker for specific clients. Mairi plays a key role in ensuring day-to-day compliance and refers any staff or client complaints to the House Manager. Her focus is on creating meaningful, well-supported experiences for every individual in her care.

Nursing Team

Nadine leads our Nursing Team. Allowah has a strong Nursing team and which makes up more than half of our staff. This level of nursing support, delivered by Assistants in Nursing, Enrolled Nurses and Registered Nurses, is essential to ensure the clinical support of clients with high levels of medical needs.

At Allowah, we make our clients the centre of our attention, addressing the medical, emotional, and developmental needs of each individual. Leading the way are our three Senior Registered Nurses in Charge:

Maricris Luong

Senior Registered Nurse in Charge

With 25 years of experience at Allowah, Maricris (Crissy) has had the honour of working closely with individuals with complex needs, providing personalised care that makes a meaningful difference in their lives. Over the years, Crissy has built strong connections with families and witnessed the growth and changes in how we support and care for those with unique needs. Her passion lies in continuing to deliver exceptional care, leading a dedicated team, and ensuring that every individual receives the support they deserve to thrive.

Ian Velasco

Senior Registered Nurse in Charge

With a wealth of experience in nursing and leadership, Ian plays a pivotal role at Allowah as Senior Registered Nurse. His dedication to providing compassionate care and overseeing the health and well-being of the individuals we serve is truly inspiring. Ian leads our nursing team with expertise, ensuring that every child, teen, and young adult receives the highest standard of care. His commitment to fostering a supportive environment for both our clients and staff makes him an invaluable member of the Allowah team.

Therapy Team

The Therapy Team has now been moved to Jericho Road. Please find their services at Jericho Road Therapy Team.

Training & Education Team

Our Clinical Nurse Education Team is responsible for training and educating our Nursing and Support Worker staff, ensuring they are up-to-date with best practices and clinical standards.

At Allowah, we are committed to sharing our expertise in nursing children and young adults with complex disabilities and medical needs. We are engaged with three universities for clinical placements for students completing a Bachelor of Nursing. We love the opportunity to educate nurses in our particular type of clinical care and pass on our knowledge and expertise. Some of our wonderful nurses at Allowah first started their journey with us as students on placement!

Allowah’s fantastic Clinical Nursing Educators are known in the community for their trusted expertise in particular techniques and clinical competencies required in the care of children with complex disabilities or medical conditions. Allowah is able to share this knowledge by offering education services to various places in the wider community, including staff at Schools for Specific Purposes and the Assisted School Travel Program. By training these staff and transport officers to safely manage students’ medication needs, Allowah helps to ensure that children with complex needs are able to go to school.

Janet Howland

Clinical Nurse Facilitator & Registered Nurse

Janet is one of Allowah’s Clinical Nurse Facilitators and a Registered Nurse with a deep commitment to supporting young people with complex disabilities and their families. Janet began her nursing journey at the Royal Alexandra Hospital for Children and went on to gain experience in Emergency, PICU, and NICU. She completed her Midwifery training at Manly Hospital and further specialised in Neonatal Intensive Care in London. Over the years, Janet has worked across England and Saudi Arabia as a Paediatric RN, and as a Clinical Nurse Consultant for Spinal Injuries and Spina Bifida for children and young adults. Janet’s career has included a wide range of roles—from paediatric telephone triage to travelling internationally as the nurse for the Australian Junior Wheelchair Sports Team. With nearly 18 years at Allowah, Janet has had the privilege of watching many of our children grow and continue to return for respite care. Janet completed her Certificate IV in Training and Assessment to support her role in staff education and continues to bring compassion, experience, and dedication to everything she does at Allowah.

Susanne Silveira

Acting Clinical Nurse Educator & Registered Nurse

Susanne is one of Allowah’s Clinical Nurse Educators who has a passion for educating the people who care for our clients, this includes our nursing and support staff, parents, carers and our clients. Susanne has 13 years of experience in acute medical and surgical nursing, neuroscience nursing and educator as well as coordinating epilepsy clinical trials. Susanne has started her career as an AIN and has returned to Allowah on multiple occasions throughout the years due to her passion in caring for children and young adults with complex disabilities and their families.

Gail Williams

Clinical Nurse Facilitator & Registered Nurse

Gail is one of Allowah’s passionate and experienced Clinical Nurse Educators. With 16 years of nursing experience and 5 years in education, she brings a wealth of knowledge from both acute and non-acute settings. Gail is deeply committed to empowering individuals living with disability and plays a vital role in supporting Allowah’s nursing team to deliver the highest standard of care. She works closely with staff to ensure their skills and knowledge remain current, practical, and aligned with best practice. Gail’s passion for teaching and her heart for person-centred care help create an environment where both staff and clients can thrive.

Want to Join the Team?

Passionate about making a difference in the lives of children and young adults with complex disabilities? We’re always on the lookout for caring, skilled, and dedicated people to join the Allowah team.

Whether you’re a nurse, support worker, therapist, educator, admin superstar, or looking for a student placement — we’d love to hear from you!