Quality & Safety

Our Commitment to You

Our Child and Family Centred Approach

Family, friends, carers, spiritual and pastoral advisers and the community all have a role to play in a child’s life. A Child & Family Centred approach is supported by the Australian Charter of Healthcare Rights, The Australian Safety and Quality Framework for Health Care, the National Safety and Quality Health Service Standards, the NSW Disability Service Standards, and other policies. A Child & Family Centred approach delivers great benefits to children and their families.

At Allowah, we have worked to include this approach in everything from the building to the way we write our policies and the way we train our staff. Children and their families who come to Allowah are at the centre of what we do.

Our Service Charter

We will:

• communicate openly and honestly in a timely manner
• treat you with courtesy and respect
• support your right to make your own decisions
• give you information about managing any complaints or disagreements
• listen to your feedback and seek to improve our services
• protect your privacy and confidential information
• provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law
• provide you with information about other providers if we can’t assist you

You can help us by:

• informing us about how you wish supports or care to be delivered
• treating our staff with courtesy and respect
• talking to us if you have any concerns and giving us honest feedback
• telling us if your circumstances change and providing us with up to date information

We will review our Service Charter every two years in consultation with people accessing our services and supports, their families and carers, staff and other stakeholders.  Our commitment is to you and supporting your child that might suffer from complex disabilities.

Click here to find out about Allowah’s commitment to Open Disclosure.

Our Commitment to Child Safety

We recognise the right of all children and young people to live free from harm, abuse and exploitation.

We believe that Allowah ought to be a place of safety and refuge for children, young people, and others, that they be, and feel, safe from any threat when at Allowah or involved in activities operated by Allowah, or accessing services provided by Allowah.

We believe that Allowah should be a place where people can disclose abuse and have it dealt with effectively.

When making decisions about children and young people, the main consideration must be their safety, welfare, and wellbeing.

We recognise, welcome and uphold the Child Safe Standards at Allowah. These are:

    1. Child safety is embedded in institutional leadership, governance, and culture.
    2. Children participate in decisions affecting them and are taken seriously.
    3. Families and communities are informed and involved.
    4. Equity is upheld and diverse needs are taken into account.
    5. People working with children are suitable and supported.
    6. Processes to respond to complaints of child sexual abuse are child focused.
    7. Staff are equipped with the knowledge, skills, and awareness to keep children safe through continual education and training.
    8. Physical and online environments minimise the opportunity for abuse to occur.
    9. Implementation of the Child Safe Standards is continuously reviewed and improved.
    10. Policies and procedures document how the institution is child safe.
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